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Insurance Company—
Cisco Contact Center & IP Telephony Solutions
In mid-2010, an enterprise insurance company engaged Aston Technologies to deploy an integrated IP telephony solution based on the Cisco Unified Contact Center Express (UCCX) platform. The solution, deployed inside the insurance companies customer service unit, has reduced overall call costs, improved the reliability of the voice network and ensured the smooth operation of the customer contact center. The project improved customer service and support, cut contact center costs and streamlined management.
