Case studies

Enterprise Healthcare Company Hospital Group Global Shipping Company Technology CompanyInsurance Company Large Enterprise Retail Company

Enterprise Healthcare Company—

IP Telephony Implementation

Aston Technologies worked with an enterprise healthcare company to implement an IP telephony (IPT) solution for 4000 users, Cisco Unified Messaging System for over 3000 users and 75 Cisco IPCC Express branch sites. The upgrade included four Cisco Call Manager 7.0 clusters. The converged communications upgrade increased IT efficiency and improved customer service.

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Hospital Group—

IT Consulting

Making sure that critical technology initiatives are managed effectively and continually is essential. However, obtaining hard-to-find IT professionals who can deliver quality IT services with minimal training can be a challenge. Our client—the largest municipal hospital network in the world—was faced with the issue of retaining and training technology experts and a lack of required expertise. Engaging with Aston Technologies has made all the difference. Aston provides the hospital group with skilled IT personnel who work collaboratively to develop, maintain, manage and support its technology environment, with a specific focus on network security and intrusion management.

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Global Shipping Company—

Cisco IP Telephony Solution

Aston Technologies worked with a global shipping company to implement an IP telephony (IPT) solution for 800 users, Cisco Unified Messaging System for up to 1600 users and Cisco IPCC Express for 30 agents. The installation included two Cisco Call Manager 7.0 servers and one Cisco Unity 6.0 Unified Messaging Server. The converged communications solution increased IT efficiency and improved customer service.

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Technology Company—

Contact Center Solution

To fulfill its current and future operational needs as it grew its business, a technology company required a contact center solution that allowed it to exercise standardized control over all its global locations, which currently includes 35 states. Aston Technologies deployed a Cisco Customer Voice Portal (CVP) and Unified Contact Center Enterprise (UCCE) solution that scaled to support the company’s growing global environment. The solution entails 735 contact center agents–with an initial deployment of 113 agents and 537 IP phones. As a result of this solution, the technology company now has a contact center that supports its entire product line and provides greater visibility into its global resources.

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Insurance Company—

Cisco Contact Center & IP Telephony Solutions

In mid-2010, an enterprise insurance company engaged Aston Technologies to deploy an integrated IP telephony solution based on the Cisco Unified Contact Center Express (UCCX) platform. The solution, deployed inside the insurance companies customer service unit, has reduced overall call costs, improved the reliability of the voice network and ensured the smooth operation of the customer contact center. The project improved customer service and support, cut contact center costs and streamlined management.

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Large Enterprise Retail Company—

Network Readiness Assessment

Aston Technologies worked with the company’s IT team to assess its core network infrastructure, including layout and component configurations. Using a variety of tools to measure utilization and evaluate performance, raw data were analyzed in the context of real-world utilization scenarios and compared to best practices. This resulted in an overall picture of the company’s current network function. These results were then compared to established benchmarks for operating the new technologies.

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