Technology Company—
Contact Center Solution
To fulfill its current and future operational needs as it grew its business, a technology company required a contact center solution that allowed it to exercise standardized control over all its global locations, which currently includes 35 states. Aston Technologies deployed a Cisco Customer Voice Portal (CVP) and Unified Contact Center Enterprise (UCCE) solution that scaled to support the company’s growing global environment. The solution entails 735 contact center agents–with an initial deployment of 113 agents and 537 IP phones. As a result of this solution, the technology company now has a contact center that supports its entire product line and provides greater visibility into its global resources.

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